You must have the legal capacity required in your place of residence to enter into a purchase agreement.

Information supplied when creating an account, placing an order, or contacting us must be accurate, complete, and current.

• Keep your account credentials secure
• Prevent unauthorized use of your account
• Maintain accurate contact and delivery information
• Accept responsibility for activity performed through your account

We make reasonable efforts to present product photographs, descriptions, specifications, measurements, materials, colors, and features accurately.

However, you acknowledge that:

• Colors may appear differently depending on your screen or device
• Dimensions may contain minor manufacturing variations
• Packaging may change without affecting the product itself
• Minor design improvements may occur between production batches
• Actual appearance may differ slightly from online photographs

Customers should review the applicable specifications, dimensions, intended use, care information, and safety instructions before ordering.

Products must be used only for their intended purpose and in accordance with applicable instructions, warnings, and reasonable safety practices.

Customers are responsible for determining whether a product is appropriate for their intended environment and use.

Inspect products periodically and discontinue use if an item becomes damaged, unstable, excessively worn, or otherwise unsafe.

Submitting an order constitutes an offer to purchase the selected products. An automated confirmation confirms receipt of your order but does not necessarily constitute final acceptance.

We may review, refuse, hold, or cancel an order because of:

• Product unavailability
• Obvious pricing or listing errors
• Payment authorization problems
• Incomplete or invalid delivery details
• Suspected fraud or unauthorized activity
• Applicable legal or shipping restrictions

If payment has already been collected for an order that we cancel, the applicable amount will generally be returned to the original payment method.

Prices and promotions may change from time to time. The amount charged will generally be the amount displayed at checkout when your order is submitted, subject to correction of obvious errors.

Unless otherwise stated, prices may exclude:

• Shipping charges
• Applicable taxes
• Import duties or customs fees
• Currency-conversion or bank charges

Promotional offers may be subject to separate conditions, including expiration dates, purchase requirements, redemption limits, and product restrictions.

By submitting payment, you confirm that you are authorized to use the selected payment method.

Payment processing may be provided by independent payment-service providers. Payment may be declined or reviewed because of bank restrictions, fraud-prevention procedures, incorrect information, or insufficient funds.

Shipping charges, preparation times, delivery estimates, tracking, customs matters, and other delivery procedures are governed by our separately published Shipping Policy.

Delivery dates are estimates rather than guarantees and may be affected by carrier operations, weather, customs processing, holidays, regional restrictions, and other circumstances outside our reasonable control.

Return, replacement, and refund requests are governed by our Return & Refund Policy.

Please contact customer support before returning an item. Products returned without authorization or sent to an incorrect location may not qualify for processing.

Our website content, brand elements, written materials, graphics, original photographs, product presentation, videos, icons, and layouts are protected by applicable intellectual-property laws.

Without authorization, you may not:

• Republish our original content for commercial purposes
• Copy or redistribute protected photographs or graphics
• Create unauthorized commercial derivative works
• Misrepresent an affiliation with Zorqeli™
• Remove copyright or trademark notices

Our website may use third-party providers for payment processing, ecommerce hosting, analytics, order tracking, fulfillment, security, and customer-service functionality.

These providers may operate under their own terms and privacy policies. We do not control every third-party service or guarantee uninterrupted availability.

Our ecommerce store may use technology provided by Shopify. Shopify provides infrastructure that assists us in presenting products, processing checkout, and operating certain store functions.

Purchases made directly from Zorqeli™ are transactions with Hangzhou Lüyiyunchuang Technology Co., Ltd., unless clearly stated otherwise.

Personal information collected through the Services is handled according to our Privacy Policy and applicable privacy requirements.

Information may be processed by ecommerce, payment, analytics, fulfillment, fraud-prevention, and delivery providers where reasonably necessary to operate the store.

Customers may be able to submit reviews, photographs, comments, feedback, or suggestions.

By submitting content, you confirm that you have the right to provide it and that the material is not fraudulent, unlawful, abusive, or infringing.

Where legally permitted, you grant us a non-exclusive, worldwide, royalty-free right to use submitted content in connection with operating and promoting our Services.

Website content may occasionally contain typographical errors, inaccurate pricing, outdated availability, or incomplete product information.

We may correct such information when discovered. Where a material error affects an order, we may contact you or cancel the affected item and provide an applicable refund.

You may not use our Services to:

• Violate applicable laws or regulations
• Submit fraudulent orders or payment information
• Infringe intellectual-property or privacy rights
• Upload malware or harmful code
• Collect information without authorization
• Send spam or deceptive communications
• Bypass security or access restrictions
• Interfere with store, payment, or checkout systems

To the fullest extent permitted by applicable law, the Services are provided on an “as is” and “as available” basis.

We do not guarantee that website access will always be uninterrupted, that every feature will always be error-free, or that every product will satisfy every individual's preferences.

Mandatory consumer rights and warranties remain unaffected where they cannot legally be excluded.

To the maximum extent permitted by law, Zorqeli™, Hangzhou Lüyiyunchuang Technology Co., Ltd., and applicable service providers will not be liable for indirect, incidental, special, punitive, or consequential losses arising from use of the Services.

Nothing in these Terms limits rights or liabilities that cannot legally be excluded or restricted.

To the extent permitted by applicable law, you agree to indemnify Zorqeli™ and its operator against eligible third-party claims resulting from:

• Your material breach of these Terms
• Your unlawful use of the Services
• Your infringement of another party's rights
• Fraudulent or unauthorized activity attributable to you

If any provision of these Terms is held invalid or unenforceable, the remaining provisions will continue to apply.

These Terms, together with our published Privacy Policy, Shipping Policy, Return & Refund Policy, Payment Policy, and other incorporated policies, govern your use of the Services.

These Terms are governed, to the extent applicable, by the laws applicable to the company's place of establishment in Hangzhou, Zhejiang Province, China.

Nothing in these Terms is intended to remove mandatory consumer rights that apply in a customer's place of residence and cannot lawfully be waived.

We may update these Terms to reflect changes in our products, Services, business practices, technology, or legal obligations.

The most current version will be made available on this page.