You may request a return within 30 calendar days from the date your order is delivered.

For a standard return, the product should:

• Be unused, unworn, and in substantially original condition
• Include original packaging where applicable
• Include manuals, accessories, components, and labels supplied with the product
• Show no damage caused after delivery
• Include valid proof of purchase or order information

Contact our customer support team at service@zorqeli.com.

Please provide:

• Your order number
• The email address used when placing the order
• The product you want to return
• Your reason for requesting the return
• Relevant photographs if the item arrived damaged, defective, or incorrect

Please inspect your purchase shortly after delivery.

If an item arrives damaged, defective, incomplete, or different from what you ordered, contact us promptly so that we can investigate.

We may request:

• Photos of the affected product
• Photos of the shipping package
• A photo of the shipping label
• Your order number
• A short explanation of the problem

Depending on the circumstances, an approved resolution may include a replacement, refund, or another appropriate remedy.

Some products may not qualify for return due to safety, hygiene, customization, product condition, or applicable legal restrictions.

Examples may include:

• Personalized or custom-made products
• Opened personal-care or hygiene-sensitive products
• Consumable or perishable goods
• Hazardous materials or products subject to shipping restrictions
• Gift cards
• Products damaged through misuse, improper assembly, accident, or unauthorized modification
• Items clearly identified as final sale where permitted by law

If you want another size, style, model, or product variation, the simplest option is generally to return the eligible original item and place a new order after the return has been accepted.

Product availability cannot be guaranteed while a return is being processed.

If applicable consumer law gives you a statutory right of withdrawal for an eligible order delivered within the European Union, you may generally cancel that qualifying distance purchase within 14 days without providing a reason.

Statutory exceptions may apply to certain products, including customized, perishable, sealed hygiene-sensitive, or other legally excluded items.

Nothing in this policy is intended to restrict mandatory consumer rights that cannot legally be waived.

After an approved return reaches the designated return location, the item will be reviewed.

If the refund is approved:

• The refund will normally be issued to the original payment method
• We generally submit approved refunds within up to 10 business days
• Your bank or payment provider may require additional time to post the credit

Original shipping charges are generally non-refundable unless the return results from an error attributable to Zorqeli™, a qualifying damaged or incorrect item, or applicable law requires otherwise.

Any applicable return-shipping responsibility will be explained when your return request is reviewed.

Do not send a product back until your return request has been approved.

After approval, our support team will provide the appropriate return destination and any other necessary shipping instructions.

Keep your return tracking information until your return has been received and the refund or exchange process has been completed.

We may be unable to process a refund for a return package that cannot be confirmed as delivered to the authorized return destination.